All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please be aware that potential delays due to a high volume of orders or postal service problems are outside of our control. We always recommend ordering earlier than later around the holiday seasons.

Domestic Shipping 

International Shipping

We offer international shipping to most countries.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Just Like Bob is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at justlikeapinup@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Please ensure your local carriers can accept these requests before shipping as you will be repsonsible for the return shipping costs if the products have been rejected.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at bob@justlikebob.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at justlikeapinup@gmail.com